Shipping &Delivery.

We currently ship across India only. We do not ship internationally yet.

Orders are dispatched from Belagavi, Karnataka.

There is no cart or checkout on this website by design. Every Order Now button opens a WhatsApp conversation with us at +91 96064 59217.

We confirm the price, availability, delivery charge and expected timeline in that conversation before anything is dispatched. Nothing is charged automatically and nothing ships until you have agreed to it.

Confirmed orders are packed and handed to the delivery partner on the same working day.

Sundays and public holidays are not working days. An order confirmed late on a Saturday will usually move on Monday.

Transit time after that is the delivery partner's, and it varies by pin code. We confirm the expected window for your address on WhatsApp before dispatch.

We do not publish a fixed number of days, because the transit leg is not ours to promise. Weather, strikes, festival volumes and remote pin codes all move it. If a parcel is running clearly late, message us and we will chase it with the partner.

Delivery charges, if any, are confirmed on WhatsApp before dispatch.

Because pricing is confirmed per conversation, you will always know the delivery charge before you commit to the order. There are no charges added after the fact.

We accept UPI, bank transfer, cash on delivery.

The method is agreed in the same WhatsApp conversation as the order. There is no payment gateway on this website, so no card or account detail ever reaches it.

Nobody from Soulful Bliss will ever ask you for a UPI PIN, an OTP, a card number or a CVV. If a message claiming to be us asks for any of those, it is not us. Verify on +91 96064 59217 before paying anything.

When your parcel is dispatched we send the tracking details into the same WhatsApp thread. There is no separate account to log into.

If tracking has not updated for several days, message us rather than waiting. We can raise it with the partner on your behalf.

If a parcel arrives damaged or leaking, photograph it before opening further and send the photograph to +91 96064 59217 within 48 hours. That evidence is what lets us claim against the delivery partner.

If a parcel is marked delivered but you do not have it, tell us the same day and we will open an investigation with the partner.

Returns, replacements and refunds are covered in our Refund Policy.

Please send a complete address with a landmark and a correct pin code, and a phone number the delivery agent can actually reach.

We are not able to absorb the cost of a re-dispatch where a parcel is returned to us because the address was incomplete or nobody was reachable, though we will always try to help you sort it out.