Refund &Returns.

Hair oil is an intimate, single-use-once-opened product, so this policy balances hygiene against your right to receive what you were promised.

If we sent the wrong thing, sent a damaged thing, or sent it late, that is our problem to fix and you will not be out of pocket. If you simply changed your mind about an opened bottle, we cannot resell it and we cannot take it back.

You may return an order where:

• The bottle arrived damaged, leaking or with a broken seal.
• You received the wrong product or the wrong quantity.
• The product does not match how it was described to you on WhatsApp or on this website.
• The product is unopened, unused, with its seal intact, and you tell us within 7 days of delivery.

Damage or a wrong item should be reported within 48 hours of delivery, with a photograph of the parcel and the bottle. That lets us raise it with the delivery partner while the claim is still open.

We cannot accept a return where:

• The seal is broken or the bottle has been used, for hygiene reasons.
• The product is not in its original packaging.
• More than 7 days have passed since delivery.
• The product was damaged after delivery by misuse, heat or storage.
• The reason given is that the result was not what you hoped for. Herbal care is gradual and varies from person to person, and this is not a defect.

This does not limit your rights under the Consumer Protection Act, 2019 where a product is genuinely defective, deficient or misdescribed.

Message us on WhatsApp at +91 96064 59217 with your name, the delivery date and a photograph of the product. That is the fastest route, because it is the same thread your order was placed in.

You can also email soulfulbliss.naturesmagic@gmail.com with the same details.

Please wait for us to confirm before sending anything back. A parcel returned without confirmation can go missing and we cannot process what we cannot trace.

Once we receive the returned product and confirm its condition, we process the refund within 7 to 10 working days.

Refunds are issued to the original payment method wherever possible. Where that is not possible, we will agree an alternative with you directly.

Where a return is due to our error, we bear the return shipping cost. Where it is a change of mind on an unopened bottle, the return shipping is yours.

If you would rather have a working bottle than your money back, say so and we will send a replacement instead, subject to stock.

Replacements for a damaged or wrong item are dispatched at our cost.

Because orders are confirmed over WhatsApp rather than through an automated checkout, you can cancel any time before dispatch at no cost. Just say so in the same thread.

Once a parcel is with the delivery partner it cannot be recalled, and the return process above applies instead.

Contact our grievance officer at soulfulbliss.naturesmagic@gmail.com or +91 96064 59217. We acknowledge within 48 hours and aim to resolve within one month.

This policy is effective from 28 August 2026.